Returns & Refund Policy
At Vista Shopping, we strive to provide a seamless shopping experience for our customers. Our return policy ensures that you are satisfied with your purchase. Please read the following terms carefully:
1. Eligibility for Returns:
•Returns are accepted within 30 days of delivery.
•Items must be unused, in original condition, and include all original packaging.
2. Non-Returnable Items:
•Certain items, such as intimate apparel, perishable goods, and custom-made products, are not eligible for return.
3. Return Process:
•To initiate a return, please get in touch with our customer support at [email protected] with your order number and reason for the return.
•We will provide instructions and the return address (depending on the product supplier).
4. Return Shipping Costs:
•Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
5. Refunds:
•Once the returned item is received and inspected, a refund will be processed within 7 business days. Refunds will be issued to the original payment method.
•Shipping fees are non-refundable.
6. Damaged or Defective Items:
•If your item arrives damaged or defective, please get in touch with us within 48 hours of delivery with photos of the issue. We will arrange for a replacement or refund.
Your satisfaction is our priority. If you have any questions about our return policy, feel free to contact us.